Approval rules & policy
What requires review, and the templates coaches must build packages against.
Review requirements
Require approval to share programs
A coach needs your sign-off before another coach can use their program.
Require approval to list on marketplace
Packages can't go public until you review price, contents, and policy.
Auto-approve single-domain programs
Optional — skips review for single-domain programs from verified coaches.
SLA & defaults
The target review time coaches see on every submission.
Applied the moment a new coach's programs are created — they can request a change per-program later.
Package price bounds
Tenant min & max per domain / package type.
| Domain | Package type | Min (AED) | Max (AED) |
|---|---|---|---|
| Fitness | Program bundle | ||
| Nutrition | Program bundle | ||
| SMT | Session pack |
Refund policy templates
Coaches must pick one of these for every package.
7-day money-back guarantee
Full refund if requested within 7 days of purchase and before the second session.
No refunds after first session
Non-refundable once the first session or program day has been delivered.
Pro-rated refund
Refund calculated on unused sessions/weeks, minus a 10% processing fee.
Cancellation policy templates
Coaches must pick one of these for every package.
Cancel anytime before week 2
Client may cancel for a full refund any time before the start of week 2.
24h reschedule notice
Sessions must be rescheduled at least 24 hours in advance or are forfeited.
Recent policy changes
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